Privacy Policy

Home for Good's Privacy Policy

Home for Good is a fostering and adoption focused charity based in the UK. We are passionate about finding a home for every child that needs one.

Your privacy is very important to us and so we’re committed to protecting it.

We aim to be as clear as possible about how and why we use the personal data you give us, so if our privacy policy doesn’t fully answer your questions then please contact us by using the contact details at the bottom of this page.

Compliance with the current data protection legislation underlies everything we do when it comes to handling your information.

THE INFORMATION WE COLLECT:

As you engage directly with us:

Home for Good only captures and stores your personal data when you have given us your permission to do so. Some of this information might be given as you communicate directly with us. For example, you might fill in one of our online forms, ring our enquiry line or even come and speak to us at an event.

Some of that information you give us might be sensitive data, including but not limited to your religious beliefs, or your physical or mental health.

From website interaction:

Every time you visit our website we will collect non-personal data, such as IP addresses (the location of your computer on the internet), pages accessed, and files downloaded. This information enables us to continue improving your experience of our website. No personal data is captured on our website without your permission.

Home for Good does not receive or hold any credit card details used for donations/payments made via this website. All credit card payments, on this website, are handled by our agents; CAF Donate. Secure Server Software (SSL) is used to encrypt all credit card information sent from this website.

Indirectly from third parties:

We may sometimes collect your data from third parties such as SurveyMonkey or Eventbrite when you have chosen to engage with Home for Good and have given us permission to use this information. You may wish to check their privacy policy to find out more information on how they will use your data.

From other organisations with your permission:

Every so often we might collect data that you have made available on social media platforms (like Facebook or Twitter, LinkedIn or Instagram - you may want to check their privacy policies to see how they handle your personal data). We may also collect data that you have given to one of our local movements, where we have confidentiality agreements. (To find out more about our local movements click here).

From publicly available data:

We may collect publicly available data published in articles, newspapers, or blogs. We may also collect data made public from Companies House or the Charity Commission.

WE ONLY COLLECT YOUR INFORMATION IF:

We have your consent:

We will use your data if we have your consent to do so. We take this consent very seriously which is why we do all that we can to make sure that when we’re asking for your consent we do so clearly, concisely and unambiguously, making sure we give you as much control as possible – after all it is your information.

We love being in contact with you but any time you want to change your preferences or even unsubscribe you can do that easily by clicking on the links at the bottom of any email, or by heading to the bottom of our website.

We think we have a legitimate reason to do so:

We may contact you if we feel we have a legitimate interest in doing so. For example if you have previously signed up to get involved with our Adoption Sunday then we may contact you in subsequent years to inform you of our future plans for Adoption Sunday.

If you consider that Home for Good no longer has a legitimate interest in contacting you then please let us know by using the contact details at the bottom of this page.

WHAT WE DO WITH YOUR DATA:

Process your request / donations and responses:

We may use your personal data to:

  • Keep you updated with the work of Home for Good
  • Keep you updated with fundraising opportunities
  • Keep you updated with volunteering / prayer opportunities
  • Process your donations or support you as you fundraise on our behalf
  • Provide you with resources / information you have requested
  • Keep your records accurate and up to date

Improve your experience of Home for Good:

We may use your personal data and non-personal data to improve your experience of Home for Good, whether that is your experience of our website or how we run our events and campaigns. You are very much part of the journey of Home for Good and so your feedback is vital to our success.

Update you with employment / volunteering opportunities:

The personal or sensitive data you give to us whilst applying for a job or volunteering opportunity will be used to:

  • Support the recruitment process
  • Enable you to submit your application form
  • Keep you updated with forthcoming job opportunities
  • Answer any questions you may have
  • Use 3rd parties to provide references qualifications, criminal referencing, checking services, verification of any information you have provided
  • Provide anonymised data to monitor compliance with our equal opportunities policy

Advocate on your behalf:

There may be occasions that we use your personal data to engage with local and national government, to speak on behalf of vulnerable children and those who care for them. We will only do this with your consent.

Conduct relevant market research:

Your personal data may be used to help facilitate relevant market research. This will be done to help us understand more thoroughly the needs of vulnerable children and those who care for them.

In order to offer an excellent experience for our supporters, we may from time to time access publicly available information about you (e.g. Companies House records, media sources) to help us understand more about you and your interests. We do this to identify Home for Good supporters who may be able to make significant donations in line with their interests, and to ensure that any such requests made are appropriate. This may include the use of profiling techniques and wealth screening to compile information using publicly available data about you or information that you have already provided to us. We may use third party agencies as a cost-effective way to undertake these activities on our behalf and share your information with them to the extent required. You will always have the right to opt out of this processing. To ask for a further explanation of wealth screening please email us at [email protected] or call us on 0300 001 0995

HOW WE HANDLE YOUR DATA:

Its storage:

Any information you provide us with will be held on our Salesforce Customer Relationship Management database. We have found that this helps us to keep our records in good working order.

Certain data will also be stored elsewhere, for example:

  • Any personal data provided whilst filling in any form on our website will be handled by FormAssembly and stored on their servers which connect automatically to our Customer Relationship Management database
  • Any personal data provided in response to any of our surveys will be handled by SurveyMonkey and securely stored on their servers
  • When you sign up for email updates from us. We use MailChimp for emails and by providing your email address you are giving us your permission to transfer data to MailChimp and agreeing to your email address being used to communicate the work of Home for Good

Occasionally we will download reports from FormAssembly, Saleforce, SurveyMonkey and Mailchimp. If we do this, then we will store any documents on a Microsoft Sharepoint site. We have chosen these software providers, as they are industry leaders – and have all signed up the EU-US Privacy Shield.

Timescales:

The length of time that we store your data will depend on the context you provided us with that data, for example we will keep records of any financial transactions you enter into with us for a minimum of six years. (This will enable us to meet with accounting requirements and respond to any questions from you that arise during that period.) Gift Aid forms and transactions must be kept for a minimum of 12 years after the Gift Aid is no longer valid.

We will continue to review the way we store and use your data ensuring that we don’t hold onto data longer than is necessary. If you have any concerns or questions then please let us know by using the contact details at the bottom of this page.

Who we pass your data onto:

We do not pass any of your personal data on to any other organisations or individuals for their marketing purposes.

We may allow third parties acting on our behalf to access and use your information for purposes within our legitimate interest (e.g. to deliver mailings, to analyse data, to process payments, to process Gift Aid). These data processors have access to personal information needed to perform their functions, but may not use it for other purposes. Home for Good will select only reputable third parties who will comply strictly with our instructions and with data protection laws, and will make sure that appropriate controls are in place.

With your consent we may pass on your details to one of our partner organisations, for example if you ask us to refer you to an adoption or fostering agency, or to connect you with one of our local movements.

If we do pass your data to a third party then we will always do it using secure data transfer (e.g. Egress)

YOU HAVE THE RIGHT:

To be informed:

You have the right to know what we’re doing with your personal data. Hopefully you can see that we take transparency really seriously, however if you have any concerns or questions then please let us know by using the contact details at the bottom of this page.

To get access to your personal data:

You have the right to access your personal data. We will do this free of charge although depending on the request we may need to ask for an administrative fee.

To ensure your data is up to date:

At Home for Good we do all we can to make sure your personal data isn’t just protected but kept up to date. However if you are aware that the details we have are inaccurate then please let us know by using the contact details at the bottom of this page.

To be forgotten:

In certain circumstances you have the right to ask us to erase your information. These circumstances include when:

  • The personal data you have provided for a specific task is no longer needed for that specific task
  • You have decided to withdraw your consent
  • You have decided to object to the way we are using your data and there is no good reason for us to continue
  • Your personal data is being used unlawfully
  • Your personal data must be erased to comply with a legal obligation

To limit how we use your personal data:

In certain circumstances you have the right to restrict how we use your personal data. These circumstances include:

  • When you dispute the accuracy of your personal data – you can restrict us using the information until it has been made accurate
  • When you have objected to us using your personal data and we are considering whether there remains a legitimate interest to us using your personal data
  • If we have used your personal data unlawfully and you choose to waive your right to be forgotten and prefer to limit how we use that data instead
  • If we no longer need your personal data and you require the data to establish, exercise or defend a legal claim

To object to how we use your personal data:

You have the right to object to how we use your personal data. Specifically, you have the right to object to:

  • Our decision to use your personal data when we think we have a legitimate interest
  • Any direct marketing
  • Any time we choose to use your personal data for scientific purposes or historical research and statistics

If you wish to contact us regarding anything you have read in our privacy statement then please contact us using any of the channels listed below:

By phone: 0300 001 0995.

By email: [email protected]

By post: Data Protection Coordinator, Home for Good, 176 Copenhagen Street, London, N1 0ST.

(If you choose to contact us by post then please include some contact details so that we can reply should that be necessary.)

This privacy policy was released on 20 September 2018

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